PRIVACY POLICY
Last Updated: May 18, 2026
LAB38 operates this store and website, including all relevant information, content, features, tools, products and services, to provide you, to you, customers, with a personal shopping experience ("Services"). LAB38 is powered by Shopify, enabling us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy is taken as a basis for the collection, processing and sharing of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand that your information is collected, used and shared as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information", we mean information that reveals the identity of you or another person or may be reasonably linked to you or someone else. Personal information does not include information that is collected anonymously or hidden parts that are identified in a way that does not reveal your identity or reasonably connect with you. How you interact with the Services, your location of residence, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences from your personal information:
Contact information, for example, information such as your name, address, billing address, shipping address, phone number and e-mail address.
Financial information, for example, credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information, for example, information such as your username, password, security questions, preferences and settings.
Transaction information, for example, information such as products that you have added to the cart, added to your wish list, purchased, returned, exchanged or canceled, and your past transactions.
Your communications with us, for example, the information you share in your communications with us when sending a customer support request.
Device information, for example, information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, for example, information about your interaction with the Services, when and how you interact or navigate with the Services.
Personal Information Sources
We may collect personal information from the following sources:
For example, when you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information;
Through the services automatically, for example, when you use our products or services or visit our websites, through your device and the use of cookies and similar technologies;
For example, when we receive help from our service providers to provide certain technologies or when they collect or process your personal information on our behalf;
From our business partners or other third parties.
How Do We Use Your Personal Information?
Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:
Providing Services, Personalization and Improvement. We use your personal information to fulfil our agreement with you, process your payments, submit your orders, remember your preferences and products you are interested in, send notifications about your account, process your purchases, returns, exchanges, or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to share reviews and create a personalized shopping experience, such as product recommendations related to your purchases. The use of your personal information to better personalize and improve the Services may also be considered for this purpose.
Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising and promotional communications via email, text message or mail) and to show you online advertising of products or services on the Services or other websites, based on your previous purchases or added to your cart and other activities on the Services.
Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take precautions for possible fraud, illegal, dangerous or malicious activities, protect public safety and ensure the security of our Services. When you choose to use the Services and create an account record, you are responsible for the security of your account's credentials. We strongly recommend that you do not share your username, password or other access information with others.
Communicating with You. We use your personal information to provide you with customer support, respond quickly, provide effective services and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable laws or to respond to applicable legal processes, including requests from law enforcement agencies or government agencies, to investigate or participate in legal evidence detection processes, to conduct possible or existing litigation or other legal disputes, and to investigate or implement possible violations of our terms or policies.
How Do We Share Your Personal Information?
In certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Examples of these situations are:
Sharing information with other third parties, Shopify and vendors who provide services on our behalf (e.g., information technology management, payment processing, data analytics, customer support, cloud storage, shipping and shipping service).
Sharing information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized ads based on your online activities with different vendors and websites with third-party services. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on your place of residence, you may have the right to request that information about you not be shared for targeted advertising and marketing display based on your online activities on different vendors and websites.
If you direct, request, or share certain information with third parties with your explicit consent; for example, information sharing for product delivery to you or if you use social media widgets or login integrations.
Information sharing with our sales partners or between other units within our corporate group.
Sharing information to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service or policies, and to protect or defend the Rights of the Services, our rights, our users, or other persons, in connection with commercial transactions such as mergers or bankruptcy.
Relationship with Shopify
The Services are hosted by Shopify and collect and process personal information about your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be transferred to and shared with third parties outside of Shopify and your country of residence for the purpose of providing and improving the Services to you. We also use some advanced Shopify features to use data and information from your interactions with our Store, other vendors, and Shopify to protect, grow, and improve our business. To provide these advanced features, Shopify may use personal information collected in relation to your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for the processing of your personal information and responding to your requests to exercise your rights to its use for these purposes. For more information on how Shopify uses your personal information and the rights you may have, see Shopify Consumer Privacy Policy . Depending on your place of residence, you can exercise certain rights regarding your personal information through the Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are associated with or not under our control, you should review the privacy and security policies and other terms and conditions of the relevant sites. We do not give any guarantee regarding the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on these sites, and we do not accept any responsibility for these matters. Information you provide in public or semi-open spaces, including information you share on third-party social media platforms, other users of the Services and/…